frequently asked Questions

If your question is not listed, you are welcome to contact us via the contact form or by email, and we will get back to you as soon as possible.

General

Our products are original goods produced for the German market; they are not reimports.

Yes, for orders over €5,000, you can contact us by email for a personalized price quote, and we will get back to you as soon as possible.

Our product range is constantly expanding; send us your request.

Albomed, Durolane, GO-ON, Hialurom, Hya-Ject, Hyalubrix, Orthovisc, Ostenil, Recosyn, Synocrom, Synvisc, Suplasyn

Belotero, Juvederm, Princess, Radiesse, Restylane, Stylage, Teosyal

Yes, up to 5 per pack.

Online, by fax, or by email.

You can reach us via the contact form or by email. Please let us know if you would like a callback.

Shipment

If you order before 1 p.m., you will usually receive the package the next day.

Yes, during the summer months, the products can also be shipped chilled.

When you log into your account, you can change the address under MY ADDRESS. Additionally, a new address can be entered with each order.

Yes, this will always be sent to you by email (when shipped with UPS).

A return shipment is not possible because these are medical devices.

payment

by invoice, PayPal, Mastercard, Visa, Maestro, Klarna, SEPA direct debit

By invoice or, upon request (by email), also by direct debit.

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